FAQs
spacer
How long can I hire a castle for?
You can hire the inflatable for any length of time between 9am & 9pm. For an additional charge of 20, you can book it for the night and we'll collect it the following morning.
spacer
Inside or out? All of our inflatables are suitable for outside & inside if space permits. Dimensions of the castles are listed next to the photos. (The Scooby and the Slide fit in most halls, the others are larger!)
spacer
How much room do I need? You will need space for the inflatable, plus 1 metre along each side, and 2 metres at the front and the rear. This allows for access, mats, the blower and safety, and applies to inside and outside. If inside, check the height too!
spacer
What about access? Doorways & gates need to be at least 2 foot 6" wide. A few steps are usually manageable, but a flight of steps will not be. Please ask before booking if in doubt, as we will unfortunately have to charge for delivery if we arrive and find access is not possible.
spacer
How far will you deliver? We will deliver anywhere. However, as Mid Wales and much of South Wales is so rural, we apply a mileage charge to all hires to cover transport costs. Just tell us where you require the inflatable, and we will be able to give you an accurate quote.
spacer
What if it rains, or if I have to cancel? We do not put castles up in the rain. Some of our inflatables have shower covers, but you'll still get wet! We won't be able to issue a refund if it rains after we have set up. If you're in doubt about the weather, or have any other reason to cancel before we have set out to you, we will not charge you. Please give us as much notice as you can if you do have to cancel. Thankyou. We have a website button that takes you to the BBC weather page - just put in your location.
spacer
Do you need a deposit? We do not usually require a deposit for daytime castle hire, but will require a 50 refundable deposit in addition to the 20 charge if kept overnight. The 50 will be refunded when we collect the castle, if it is undamaged and still clean.
spacer
Do you need a deposit for Cookie Monster & Costumes Hire? Not unless we are posting the item to you, in which case we require a 50 deposit. This will be refunded when we receive the item back, and in the same condition that we sent it. A deposit is not required for local hire, or if hiring with a castle.
spacer
How do I pay? Payment can be by cheque no less than 2 weeks from the event, PayPal up to 1 week from the event, cash on delivery, or by card (over the phone) or bank transfer anytime before hand.
spacer
Are you insured? We have public liability insurance for 5 million pounds that covers the setting up of our equipment. This does not cover for accidents while using our equipment. Please see our terms and conditions for more detail. Should you want extra peace of mind, you can take out a daily insurance for your party, event or wedding for a very reasonable cost from Leisure Insure. Just click on the Leisureinsure logo on the home page to obtain an insurance quote. We also have method statements & risk assessments available on request.
spacer
Is there anything you need when you deliver? The payment if it is still due, and a plug socket within 50metres of where you would like the castle. If there isn't a socket, or you would like to place the castle in the middle of a field or somewhere unusual that has no electricity, then we can provide a generator at extra cost. Please also make sure that the area where the castle is to be sited is clear of dog / cat mess , and clear of any other debris, sharp objects and toys.
spacer
Do you charge for public shows and events? There are a few options for your event:
1) We bring one or more castles and charge 'per bounce' with no charge to you.
2) You can hire the castle and us to supervise, so your guests / visitors can bounce for free.
3) You can hire just the castle and nominate someone you know to supervise, or to supervise and charge 'per bounce' yourselves.
Call 01591 620327
or 07803 589627

jerry@thetump.co.uk
 
     
border
   
border
       
    Design by jonmackenziewebsitedesign.co.uk